The Buyer has a cooling-off period of fourteen (14) days from the date of effective receipt of the order to return the Product(s) ordered, without having to justify his reasons or pay any penalties.
The Buyer then has a period of 14 days to return the product(s) complete, unused, in its (their) original packaging intact and as far as possible accompanied by its (their) original packaging as well as the return form, and a copy of the invoice. If the products are not returned within fourteen (14) days from the date of effective receipt of the order, the order shall be deemed final and no refund shall be made, except in the cases provided for in these GTC.
Upon receipt, the Seller shall acknowledge receipt of this request by sending an e-mail or letter.
The Seller undertakes to reimburse the Buyer for all sums paid. The reimbursement shall be made according to the method of payment used by the Buyer, within a maximum of fourteen (14) days after the Buyer exercises his right of withdrawal.
However, the reimbursement of this amount may be deferred until the returned goods are recovered.
The return is at the expense of the Buyer.
For further information on the scope, content and instructions on how to exercise the Buyer's right of withdrawal, the latter may contact the after-sales service by e-mail at the following address: firstname.lastname@example.org
CANCEL YOUR ORDER & RETURN POLICY
Cancel your order
- You wish to cancel your order:
Our warehouse prepares the orders in the morning from Monday to Friday (except public holidays). If you wish to cancel your order, please contact our Customer Service by clicking here.
If the order has not yet been prepared we may cancel your order.
Otherwise, if your order has already been prepared, we will not be able to cancel the order but you can always refuse the package upon delivery directly to the Carrier and we will reimburse you upon return of the package.
- Your order has been cancelled or modified by our system:
Occasionally, orders or parts of orders may be cancelled by our system for various reasons:
An item(s) is (are) no longer available for sale
Difficulties were encountered in the payment process
The package cannot be sent to the given address
The order was placed in duplicate
You will be reimbursed for the cancelled items. For more details, write to Customer Service by clicking here.
All requests for returns and refunds must be returned at your expense within a maximum of fourteen (14) days after the delivery date. The product must be returned to us in its original packaging, accompanied by the delivery note and the return form
If your entire order is returned as described above, we will refund the full amount of your original order. Otherwise, if you do not return all of the products in your order, we will refund the amount of the returned product excluding the initial shipping costs.
If you have received a promotional gift, please include it with your return.
Your account will be credited as soon as possible after we receive your return. An email will be sent to you to confirm receipt of your package and the progress of your refund.
For any exchange request, you just have to return the product as previously indicated and place a new order on the E-shop.
Please note that only products purchased from the online shop https://shop.myriam-kparis.com/en/ can be returned.
If you have any further questions regarding returns, contact the Customer Service by clicking here.
If your package was damaged during the journey, you must make complete and precise reservations at the time of receipt of the package on the delivery note. The recourse is against the carrier. (In accordance with article L.133-3 of the French Commercial Code, any reservations must be confirmed by registered letter to the carrier within three (3) days of receipt)
Then put the package and the goods aside and inform our Customer Service as soon as possible by sending one or more photos by e-mail. Don't forget to include your order number and contact details in the e-mail.